2024 Agenda - Birmingham

The cost of living crisis has a particular impact on care workers. Find out about practical ways you can support your team.

A closer look at all things related to Continuing Professional Development (CPD), looking at what it is, what to look out for as a CPD consumer and why it is so important for a professional in the world of care. 

See the Care Heroes award winners receive their prizes. These awards celebrate the unsung heroes working in care settings.

This session will cover the critical importance of sponsorship and its current challenges, while also exploring the impact of technology. It will include an introduction to Borderless, showcasing product highlights, and concluding with a Q&A session.

This session will cover the critical importance of sponsorship and its current challenges, while also exploring the impact of technology. It will include an introduction to Borderless, showcasing product highlights, and concluding with a Q&A session. 

As recruitment and retention continues to be a struggle in social care, how do organisations adapt their approach to attracting and recruiting high performing and diverse teams?

When things go south and problems arise, as providers it can be difficult to see the light at the end of a very dark tunnel. All providers at some point have experienced relatable situations – Sarah will talk through some steps which will help shed some light, add some structure, reduce the pressures and provide a more positive outcome.

Theo Michaels is a professional chef, presenter, award-winning author and previous MasterChef 2014 contestant. He spent two years as resident chef on Steph’s Packed Lunch, is a monthly food columnist for Best Magazine, and has nine published cookbooks.

Theo has three children and during lockdown he was named internationally as the ‘UK’s home economist’ after hosting 36 live kids cookalongs for three months (this is what the press said).

Theo is also co-founder of FiveDinners.com, an online curated meal planning service.

This session will give you space to reflect on why connections to the community, and to the wider health and care system, are so valuable to your care setting. Hear tools and ideas which support you to think about how you might grow current relationships, as well as building new ones – all to support quality of life in your care setting.

Explore the challenges of occupancy and enquiry management faced by care homes in the UK. In this session, CoolCare's Iain Corrigan will share valuable insights, practical tips and effective strategies to help you navigate the complexities of occupancy and enquiry management to improve the overall efficiency of your facility.

Creating a psychologically safe environment for growth and collaboration is essential to any organisation. This session explores essential aspects of personal growth. You’ll learn to recognise the value of emotional intelligence and why authenticity is fundamental for effective leadership.

Creating a psychologically safe environment for growth and collaboration is essential to any organisation. This session explores essential aspects of personal growth. You’ll learn to recognise the value of emotional intelligence and why authenticity is fundamental for effective leadership.

This presentation highlights methods to improve the experiences of individuals and visitors in care homes through meaningful visits. It covers strategies such as creating welcoming environments, personalised activities, staff training, and feedback integration to enhance interaction quality and overall satisfaction.

Lone working is common in adult social care, particularly for home care workers, but also in care homes where a care worker could be in a different part of the building to the rest of their team or manager. Our panel will discuss ways to make positive changes to your practice when it comes to supporting lone workers.

What are you doing about health and wellbeing to help yourself and your teams? We all know how challenging working in social care is, with burnout and stress being real issues. It’s important to know that reaching out and asking for help when we need it isn’t a weakness, it is one of the strongest acts of courage there is.

This presentation aims to help people feel motivated to think about their own health and take steps, however small, to make wellbeing a focus for themselves and in the workplace for their colleagues.

Free copies of our CareHomeLifestyle magazine, covering wellbeing topics like sleep, healthy eating, and happiness will be available all who attend.

Hear from a home care manager about the daily challenges of the role and how to overcome them to deliver outstanding care.

Emily Colliss, registered manager of Outstanding-rated Right at Home Basingstoke & District, talks about the role of the home care manager in driving high quality in all aspects of care, monitoring the quality of the service and the performance of staff, and learning lessons when things go wrong.

A session filled with practical tips to help managers get to grips with the new SAF. Key highlights for each domain will be covered with a take away list of suggestions to evidence how your service is meeting the new SAF.

Belonging is a basic psychological human need, to form and maintain strong, stable interpersonal relationships. We know that belonging in ‘real’ teams: supports our resilience, enables creativity and problem-solving, breaks down ‘them and us’ barriers, promotes engagement and commitment, encourages organisational citizenship, and all these things can support recruitment and retention.

This session offers insights into the evidence base, sharing practical tools and techniques to help establish a genuine sense of belonging to a ‘real’ team.

A session filled with practical tips to help managers get to grips with the new SAF. Key highlights for each domain will be covered with a take away list of suggestions to evidence how your service is meeting the new SAF.

Challenging discussions and conflict in the workplace can be tricky to navigate. Gain valuable insights and techniques to manage emotions, develop resolution skills to de-escalate conflict and learn strategies you can implement right away to bring about peaceful resolutions.

• What does person-centred really mean in practice?
• What does innovation really mean?
• Practical steps toward outstanding
• Maintaining outstanding

Challenging discussions and conflict in the workplace can be tricky to navigate. Gain valuable insights and techniques to manage emotions, develop resolution skills to de-escalate conflict and learn strategies you can implement right away to bring about peaceful resolutions.

• What does person-centred really mean in practice?
• What does innovation really mean?
• Practical steps toward outstanding
• Maintaining outstanding

Skills for Care, the strategic workforce development body for England, is leading the development of a much-needed workforce strategy for adult social care to help the sector build the workforce it needs for the future. Skills for Care CEO Oonagh Smyth is co-chair of the strategy steering group, where representatives from across the sector have come together to develop the strategy. Oonagh will share her first-hand experience of how the strategy is transforming from a wish into reality, the difference it will make to managers – and how you can support it.

Technology can have a hugely positive impact on care outcomes, but teams can sometimes be reluctant to take on new ways of working. How can a manager encourage and inspire their staff to embrace new technology?

Join this session to delve deeper into the single assessment framework. We’ll talk you through the quality statements and evidence categories. We’ll also explore the evidence requirements and the types of evidence that could be used when evidencing how you are meeting quality statements

We look forward to seeing you and answering your questions, through this session or at our exhibition stand.

How to support and facilitate the development of death competency for the benefit of both receivers and providers of care.

How to support and facilitate the development of death competency for the benefit of both receivers and providers of care.

Why managing falls is essential to providing safe and effective care and how ALL providers can do this safely, following best practice guidelines. Plus, the benefits of proactive falls management have far wider implications than you may realise.

Why managing falls is essential to providing safe and effective care and how ALL providers can do this safely, following best practice guidelines. Plus, the benefits of proactive falls management have far wider implications than you may realise.

Join this session to delve deeper into the single assessment framework. We’ll talk you through the quality statements and evidence categories. We’ll also explore the evidence requirements and the types of evidence that could be used when evidencing how you are meeting quality statements

We look forward to seeing you and answering your questions, through this session or at our exhibition stand.

Lone working is common in adult social care, particularly for home care workers, but also in care homes where a care worker could be in a different part of the building to the rest of their team or manager. Our panel will discuss ways to make positive changes to your practice when it comes to supporting lone workers.

The role of the apprenticeship in care homes. Almost 700 Care UK team members are enrolled in an apprenticeship. Head of L&D, Nikki Evans, will set out the benefits of employing apprentices and how to support them in their role.

Beverley Manzar, registered manager at Ebury Care Home and Care Home Manager of the Year 2023, shares her experience of delivering outstanding care.

This session will explore the essential role of rostering in domiciliary care. Discover the importance of rostering and the key components that are needed to be successful in rostering, as well as looking at the top challenges and how to overcome these.

Join Ben Benson-Breen in an engaging 30-minute exploration of essential marketing strategies for home care services designed to boost their visibility and impact in their care community. Join the session to learn online and offline tactics that can transform the reach and perception of your services, ensuring they resonate deeply within your local networks.

Technology can have a hugely positive impact on care outcomes, but teams can sometimes be reluctant to take on new ways of working. How can a manager encourage and inspire their staff to embrace new technology?

Our industry has 152k vacancies and the work of caring is more complex now than it was 5 years ago – in the next 5 years it will be more complex still. In this session, Dan will be sharing what his business does in 70 locations across the UK to help Visiting Angels recruit 140 carers per month and, more importantly, to retain 87% of their teams. He will also be sharing how Visiting Angels has an average cost per hire which is half of the industry average.

Amrit Dhaliwal, Chief Executive of homecare franchise Walfinch, explains why diversity is essential for success, and how to achieve it. Any organisation has much to gain from a diverse hiring policy when it comes to team members. It’s not just a ‘nice to have’. It starts with changing your mindset to become more inclusive, and that must start at the top.

Statistics show that diversity on boards brings higher profits. A report by consultants McKinsey and Company found that companies with the most ethnically diverse executive teams were 33 per cent more likely to outperform their peers on profitability. It also found that gender diversity was correlated with both profitability and value creation. However, many of the diverse groups are still underrepresented in UK workplaces and have the skills we need, but lack of diverse hiring means we struggle to find them. Amrit discusses best practice and how to adopt a diverse hiring policy.

Get insight into the latest best practice in delivering high quality dementia care.

Join this free CPD session to learn about relational leadership and what it means to be a compassionate and inclusive leader, with practical tips for your day-to-day management. 

In Compassionate and inclusive leadership, you will learn how to create a positive leadership culture – both in how you lead and how you encourage your team to step up. 

During the session, you will hear all about the principles of ‘compassionate leadership’ and ‘leading with kindness for success', plus the concrete benefits this approach can yield for your staff and the people you care for. 

Finally, you will come away with practical steps that you can take to use these principles in your day-to-day management. 

Practical advice for managers on how to improve occupancy rates through marketing to the local community.

Samantha will discuss how heart-centred care, based on emotional intelligence and servant leadership, enables the care sector to continue to support the workforce, who in turn support, guide and love the people who are supported within the sector.

Are you utilising apprenticeships effectively within your setting and wider organisation? Apprenticeships are a great way of attracting and bringing in new talent and staff, and also providing opportunities to upskill existing staff and to help with career progression and succession planning. This overview of apprenticeships looks at how apprenticeships could work for you and why they are such a vital area of staff development within the care sector.

Find out about the links between career progression opportunities and team retention.

Anne-Marie Duggan, talent manager at Hallmark Homes, will share the provider's experiences piloting nurse student training with the Open University and the journey nurse students are on.

Beverley Manzar, Registered Manager, Ebury Court Care Home and Care Home Manager of the Year 2023, shares her experience of delivery outstanding care.

• Effective rostering
• Offering a ‘Quality’ service
• Challenges of rostering
• Choosing the right system to support the business needs and utilising this for optimal results
• Continuity of care
• Utilisation of capacity
• Contingency planning

Join Ben Benson-Breen in an engaging 30-minute exploration of essential marketing strategies for home care services designed to boost their visibility and impact in their care community. Join the session to learn online and offline tactics that can transform the reach and perception of your services, ensuring they resonate deeply within your local networks.

Staff training and development should be fluid and ever changing, and something that people look forward to and enjoy. If we want to keep our staff, we must ensure we are giving them everything they need through opportunities and development. 

Our industry has 152k vacancies and the work of caring is more complex now than it was 5 years ago – in the next 5 years it will be more complex still. In this session, Dan will be sharing what his business does in 70 locations across the UK to help Visiting Angels recruit 140 carers per month and, more importantly, to retain 87% of their teams. He will also be sharing how Visiting Angels has an average cost per hire which is half of the industry average.

The care home manager is often the first port of call when it comes to complaints. Nick Banister-Dudley, head of compliance at Hallmark Luxury Care Homes, shares best practice.

Amrit Dhaliwal, Chief Executive of homecare franchise Walfinch, explains why diversity is essential for success, and how to achieve it. Any organisation has much to gain from a diverse hiring policy when it comes to team members. It’s not just a ‘nice to have’. It starts with changing your mindset to become more inclusive, and that must start at the top.

Statistics show that diversity on boards brings higher profits. A report by consultants McKinsey and Company found that companies with the most ethnically diverse executive teams were 33 per cent more likely to outperform their peers on profitability. It also found that gender diversity was correlated with both profitability and value creation. However, many of the diverse groups are still underrepresented in UK workplaces and have the skills we need, but lack of diverse hiring means we struggle to find them. Amrit discusses best practice and how to adopt a diverse hiring policy.

Get insight into the latest best practice in delivering high quality dementia care.

Join this free CPD session to learn about relational leadership and what it means to be a compassionate and inclusive leader, with practical tips for your day-to-day management. 

In Compassionate and inclusive leadership, you will learn how to create a positive leadership culture – both in how you lead and how you encourage your team to step up. 

During the session, you will hear all about the principles of ‘compassionate leadership’ and ‘leading with kindness for success', plus the concrete benefits this approach can yield for your staff and the people you care for. 

Finally, you will come away with practical steps that you can take to use these principles in your day-to-day management. 

Practical advice for managers on how to improve occupancy rates through marketing to the local community.